Terms & Conditions — Help To Moms

AAA DME LLC DBA Help To Moms | 810 Dominican Drive #115, Nashville, TN 37228 | 615-229-5940

Last updated: July 2026

Welcome to Help To Moms!

Thank you for choosing Help To Moms. We are committed to providing you with quality products and superior customer service to help you live a healthier, more active life. We make it simple — we handle all of your insurance paperwork, we work closely with your doctor, and we deliver your medical supplies directly to your door, FREE of charge.

After your order ships, we will reach out to make sure you are happy with your supplies and to answer any questions you may have. You may also call our customer service team at 615-229-5940.

We make it easy to reorder supplies. Prior to your next order date, we will contact you by email, phone, or regular mail to get your authorization. You can also call us at 615-229-5940 to reorder.

Our friendly customer service team is available Monday through Friday, 10:00 AM to 5:00 PM CST (closed on most federal holidays). You may also call us toll-free at 1-800-613-7916.

— The Help To Moms Team

Our Mission

Help To Moms' mission is to be the provider of choice for home delivery of quality medical supplies to expecting and new mothers. Our success is earned by carefully training and motivating our teammates, by partnering with physicians and caregivers, and by ensuring the highest level of service to our customers.

Products and Services

We provide an extensive line of maternal health products, including:

Breast pumps (including wearable and hospital-strength models)
Pregnancy Support Kits
Belly bands and maternity support garments
Compression stockings
LSO back braces
Medical wigs

We also provide outstanding customer service, including:

FREE home delivery
Instruction and support
Reimbursement assistance

Customer Admission Requirements

At AAA DME LLC DBA Help To Moms, we accept only customers whose healthcare needs can be properly satisfied by the products and services we offer. Eligible customers must be diagnosed with a condition that can be managed and/or is treatable by the medical equipment offered by our company. Eligible customers must have health insurance coverage with benefits to cover the cost of the supplies. If you have supplemental insurance, you may be covered for any remaining portion that your primary plan does not pay. Help To Moms provides free insurance verification prior to shipment of supplies.

Warranty

We honor manufacturers' warranties, including replacing, free of charge, any covered equipment that is under warranty. If you receive any defective products, please call us at 615-229-5940.

Return Policy

If for any reason you would like to exchange or return products, you may return them to Help To Moms within thirty (30) days of the purchase date according to the policy below:

If you ordered an item from Help To Moms and we shipped the wrong item, or the item is defective, we will gladly exchange the order for the proper item, provided the exchange is requested within thirty (30) days of the date of service.
All products and packaging must be returned in the condition in which they were received in order for AAA DME LLC to process refunds. Any product showing signs of wear will not be accepted for exchange or return.
If your insurance company paid for the order, refunds for product returns will be credited to the insurance company. Help To Moms will only credit a customer's account if the order was paid for directly by the customer.

Thank you for choosing Help To Moms for your medical supplies. Please call 615-229-5940 if you have any questions or concerns.

Commitment to Privacy

Your Health Information

Help To Moms is dedicated to maintaining the privacy of your healthcare information, and we adhere to laws that maintain the confidentiality of information that identifies you. Any use of healthcare information beyond the uses described below requires your individual written authorization. The Health Insurance Portability and Accountability Act (HIPAA) requires that Help To Moms provide you with a copy of our Notice of Privacy Practices, outlining the way we safeguard your health information. Help To Moms abides by the terms of the Notice of Privacy Practices currently in effect and reserves the right to revise or amend the Notice as needed.

Although your health record is the physical property of the healthcare provider that compiled it, the information belongs to you. You have the right to:

Request a restriction on certain uses and disclosures of your information
Obtain a paper copy of the Notice of Privacy Practices
Obtain an accounting of your health information disclosures
Inspect and copy your healthcare record
Request confidential communication
Amend your healthcare record
Revoke your authorization to use or disclose health information, except to the extent that action has already been taken

How We Use Your Health Information

For service. Information obtained by our company will be documented in your record and used to provide you with medical supplies. Your physician's letter of medical necessity will be part of the record and will determine the medical supplies you receive.

For payment. In order to determine your eligibility for medical supplies, we may contact your insurance company and disclose healthcare-related information. We will bill you or a third-party payer for products you receive from our company. The health information that identifies you, your diagnosis, and your medical supplies may be included on this bill.

For healthcare operations. We may use your health information to evaluate the quality of service you receive from us, to conduct cost management assessments, and to plan business activities. This information is used in an effort to continually improve the quality and effectiveness of the products and services we provide.

Our Responsibilities

Help To Moms is required to:

Maintain the privacy of your health information
Provide you with a notice of our legal duties and privacy practices with respect to the information we collect and maintain about you
Abide by the terms of the Notice
Notify you if we are unable to agree to a requested restriction
Accommodate reasonable requests you may have to communicate health information by alternative means

Help To Moms reserves the right to change our practices and to make any new provisions effective for all protected health information we maintain. Should our information practices change, we will mail a revised notice to your address on file. We will not use or disclose your health information without your authorization, except for services, payment, and healthcare operations.

Business Associates

Some individuals under contract with Help To Moms are, from time to time, engaged in the improvement or financial enhancement of our business. We require any business associate to appropriately safeguard your information so that your health information is protected.

Public Health

As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Law Enforcement

We may disclose health information for law enforcement purposes as required by law, or in response to a valid subpoena.

Health Oversight Agencies

We may disclose health information to health oversight agencies for activities authorized by law, such as audits, investigations, and inspections.

For More Information

Please contact Help To Moms' HIPAA Compliance Officer at 615-229-5940 if you require additional information and/or want to pursue your rights, including:

Requesting restrictions
Inspecting and copying your record
Securing an accounting of disclosures
Requesting additional disclosures
Revoking authorizations at any time
Filing a complaint

Client Rights

As a client, you have the right:

To receive services appropriate to your needs and expect the healthcare organization to provide safe, professional care at the level of intensity needed, without unlawful restriction by reason of age, sex, race, creed, color, national origin, religion, or disability.
To have access to necessary professional services 24 hours a day, 7 days a week.
To be informed of services available.
To be informed of the ownership and control of the organization.
To be told, on request, whether the organization's liability insurance will cover injuries to employees when they are in your home, and whether it will cover theft or property damage that occurs while you are being treated.

Regarding client care, you have the right:

To be involved in your care planning, including education about the same, from admission to discharge, and to be informed within a reasonable time of anticipated termination and/or transfer of service.
To receive reasonable continuity of care.
To be informed of your rights and responsibilities in advance concerning the care and treatment you will receive, including any changes, the frequency of care/service, and by whom (which disciplines) services will be provided.
To be informed of the nature and purpose of any technical procedure that will be performed, including information about the potential benefits and burdens, as well as who will perform the procedure.
To receive care/service from staff who are qualified through education and/or experience to carry out the duties for which they are assigned.
To be referred to other agencies and/or organizations when appropriate, and to be informed of any financial benefit to the referring agency.

Regarding respect and privacy, you have the right:

To be treated with consideration, respect, and dignity, including the provision of privacy during care.
To have your property treated with respect.
To have staff communicate in a language or form you can reasonably be expected to understand and, when possible, for the organization to assist with or provide special devices, interpreters, or other aids to facilitate communication.
To have the confidentiality of your clinical records maintained in accordance with legal requirements, and to anticipate that the organization will release information only with your authorization or as required by law.
To be informed of the organization's policies and procedures for disclosure of your clinical record.

Regarding financial aspects of care, you have the right:

To be informed of the extent to which payment for healthcare services may be expected from Medicare, Medicaid, or any other payer.
To be informed of charges not covered by Medicare and/or your responsibility for any payment(s) that you might have to make.

Client Responsibilities

As a client, you have the responsibility:

To provide complete and accurate information about illness, hospitalization, medications, and other matters pertinent to your health; any changes in address, phone, or insurance/payment information; and changes made to advance directives.
To inform the organization when you will not be able to keep your appointment.
To treat the staff with respect.
To participate in and follow your plan of care.
To provide a safe environment for care to be given, if care is provided in your home.
To cooperate with staff and ask questions if you do not understand instructions or information given to you.
To assist the organization with billing and/or payment issues to help with processing third-party payment.
To inform the organization of any problems or dissatisfaction with services.

Complaint Procedure

You have the right to voice complaints or grievances about treatment or care that is (or fails to be) furnished, or regarding lack of respect for your property, without reprisal or discrimination, and to be informed of the procedure to voice complaints or grievances with the organization.

Complaints or questions may be registered with Help To Moms in person or in writing at 810 Dominican Drive #115, Nashville, TN 37228, or by phone at 615-229-5940. The organization will investigate the complaint and work toward its resolution.

You also have the right to be informed of the State Hotline. The State of Tennessee hotline for complaints or questions about local home care organizations is (615) 741-2241, available Monday through Friday, 9:00 a.m. to 5:00 p.m., except on government agency holidays.

Terms & Conditions

Financial Responsibility

I have requested professional services from AAA DME LLC DBA Help To Moms on behalf of myself and/or my dependents, and understand that by making this request, I am responsible for all charges incurred during the course of said services. I understand that all fees for said services are due and payable on the date services are rendered, and I agree to pay all such charges incurred in full immediately upon presentation of the appropriate statement, unless other arrangements have been made in advance.

Assignment of Insurance Benefits

I hereby assign all applicable health insurance benefits to which I and/or my dependents are entitled to AAA DME LLC DBA Help To Moms. I certify that the health insurance information I provided to AAA DME LLC DBA Help To Moms is accurate as of the date set forth below and that I am responsible for keeping it updated.

I hereby authorize AAA DME LLC DBA Help To Moms to submit claims, on my and/or my dependents' behalf, to the benefit plan (or its administrator) listed on the current insurance card I provided to AAA DME LLC DBA Help To Moms in good faith. I also hereby instruct my benefit plan (or its administrator) to pay AAA DME LLC DBA Help To Moms directly for services rendered to me or my dependents. To the extent that my current policy prohibits direct payment to AAA DME LLC DBA Help To Moms, I hereby instruct and direct my benefit plan (or its administrator) to provide documentation stating such non-assignment to myself and AAA DME LLC DBA Help To Moms upon request. Upon proof of such non-assignment, I instruct my benefit plan (or its administrator) to make the check payable to me and mail it directly to AAA DME LLC DBA Help To Moms, 810 Dominican Drive #115, Nashville, TN 37228.

I am fully aware that having health insurance does not absolve me of my responsibility to ensure that my bills for professional services from AAA DME LLC DBA Help To Moms are paid in full. I also understand that I am responsible for all amounts not covered by my health insurance, including co-payments, co-insurance, and deductibles.

Authorization to Release Information

I hereby authorize AAA DME LLC DBA Help To Moms to: (1) release any information necessary to my health benefit plan (or its administrator) regarding my illness and treatments; (2) process insurance claims generated in the course of examination or treatment; and (3) allow a photocopy of my signature to be used to process insurance claims. This authorization will remain in effect until revoked by me in writing.

ERISA Authorization

I hereby designate, authorize, and convey to AAA DME LLC DBA Help To Moms, to the full extent permissible under law and under any applicable insurance policy and/or employee healthcare benefit plan: (1) the right and ability to act on my behalf in connection with any claim, right, or cause of action that I may have under such insurance policy and/or benefit plan; and (2) the right and ability to act on my behalf to pursue such claim, right, or cause of action in connection with said insurance policy and/or benefit plan (including, but not limited to, the right to act on my behalf with respect to a benefit plan governed by the provisions of ERISA, as provided in 29 C.F.R. § 2560.503-1(b)(4)), with respect to any healthcare expense incurred as a result of the services I received from AAA DME LLC DBA Help To Moms, and, to the extent permissible under the law, to claim on my behalf such benefits, claims, or reimbursement, and any other applicable remedy, including fines.

A photocopy of this Assignment/Authorization shall be as effective and valid as the original.